Nobody plans an urgent care visit, which is why most people arrive without the few things that make check-in fast and treatment smoother. This takes two minutes to read and two minutes to gather, and it saves time at the desk and in the exam room.
The three essentials
- A photo ID. A driver’s license or any government issued ID. It confirms your identity for your medical record and your billing.
- Your insurance card. If you have coverage, bring the physical card or a clear photo of the front and back. With it, we can verify your benefits on the spot. The plans we work with are listed on our insurance accepted page.
- A list of your medications. Names and doses of everything you take regularly, including over the counter medicines and supplements. A photo of the bottles works perfectly. Medication lists prevent dangerous interactions and save the provider from guessing.
Bringing a child
A parent or legal guardian should come with a child, since consent for treatment comes from them. Bring the child’s insurance card, a note of their immunization history if the visit touches on vaccinations or a wound, and any forms that need completing. If the visit is for a school or sports form, our guide to sports and school physicals in Georgia explains the form and the parent sections to complete at home.
Coming for a physical
For any physical, bring the form that needs signing. For a DOT physical, commercial drivers also need their CDL, glasses or contacts if worn, hearing aids if used, and any specialist letters about conditions such as sleep apnea or diabetes. For pre-employment visits, bring any paperwork your employer gave you, including the exact tests or panels they requested, so nothing has to be repeated.
Useful extras that genuinely help
- Your allergy list. Especially medicine allergies. If you have ever reacted to an antibiotic, that changes what gets prescribed.
- Your pharmacy’s name and address. Prescriptions get sent electronically, and having your usual pharmacy ready avoids a second trip.
- Your regular doctor’s name. Visit notes can be shared with your primary care provider so your care stays joined up.
- A short symptom timeline. When it started, how it has changed, what you have already tried, and whether it helped. Two sentences of this are worth ten minutes of questions.
- Any recent test results or imaging related to the problem, if you have them.
If you are paying for yourself
No insurance is needed to be seen. If you are self-pay, ask two questions at check-in: what the visit itself costs, and what likely add-ons such as an X-ray or lab test would add. Our team will confirm the price of your visit before treatment, so there are no surprises after.
Frequently asked questions
What if I do not have insurance?
Come anyway. Self-pay visits are a normal part of urgent care, and you will be told the price of your visit up front. You can also book your visit online and note that you are self-pay.
What if I do not have a photo ID with me?
Call us at 770-217-5479 before you set out and the team will tell you what they can accept in your situation. Do not let a missing wallet delay care for something urgent, especially an injury.
Can someone else bring my child?
A parent or legal guardian is the safe answer, because they can consent to treatment. If a relative or caregiver has to bring your child, call ahead and ask what written authorization the clinic needs from you, so the visit is not delayed at the desk.
What if I do not know my medications?
Bring the bottles, or photos of them, or ask your pharmacy to print your medication list, most will do it on request. Even a partial list is far better than none, and do not guess at doses.
Where do I find the clinic?
We are at 773 Hwy 138, Suite 1 in Riverdale, open Monday to Friday 8AM to 7PM and Saturday 10AM to 6PM, closed Sundays. Directions are on our contact page.
This article is for general information only and is not medical advice. It does not replace diagnosis or treatment by a qualified healthcare provider. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. For non-emergency care, call C&C Express Urgent Care at 770-217-5479 or book a visit online.